Important Contact Details
SCHEME CONTACT DETAILS
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Physical address
- Parc du Cap Building 6, 7 Mispel Road, Bellville 7530
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Customer Care Centre
- call 0860 005 037
031 574 3914- email [email protected]
- Telephonic enquiries
(Monday to Friday, from 08:00 to 16:30)
Press
1 Benefits confirmation and claims enquiries
2 Hospital admissions, pre-authorisations, maternity and oncology
3 Dental benefits and authorisation
4 HIV-related queries
5 Chronic medication
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Membership queries
- email [email protected]
-
Claims submission
- email [email protected]
-
Hospitalisation and pre-authorisation
- call 0860 005 037
-
Chronic medication registration and queries
- Medicine Risk Management (MRM) Programme
- call 0860 005 037
- email [email protected]
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Managed healthcare programmes
- Integrated care, oncology, renal and maternity programmes
- call 0860 005 037
-
Fraud hotline
- call 0800 000 436
- email [email protected]
THIRD PARTY SERVICE PROVIDERS
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Dental Information Systems (DENIS)
- Dental benefits
- call 0860 104 939
- email [email protected] / [email protected]
- web www.denis.co.za
-
YourLife Programme
- HIV/AIDS treatment and management programme
- call 0860 005 037 (option 4)
- email [email protected]
-
Netcare 911
- Emergency assistance and ambulance service
- Emergencies/Health-on-Line: 082 911
- call 0860 638 2273
- email [email protected]
- web www.netcare911.co.za
-
Preferred Provider Negotiators (PPN)
- Optical benefits
- call 041 065 0650
- email [email protected] / [email protected]
- web www.ppn.co.za
COURIER PHARMACY FOR CHRONIC MEDICATION
-
Medipost Pharmacy
- PO Box 40101, Arcadia 0007
- call 012 426 4000
- email [email protected]
- web www.medipost.co.za
WELLNESS AND REWARDS
-
Momentum Multiply
- call 0861 886 600
- email [email protected]
- web www.multiply.co.za
MEDICAL ADVICE
-
Hello Doctor
- Dial *120*1019# to request a call back from a doctor, or download the Hello Doctor mobile app
- web www.hellodoctor.co.za
- Get the Hello Doctor app!
