Important Contact Details
SCHEME CONTACT DETAILS
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Physical address
- Parc du Cap Building 6, 7 Mispel Road, Bellville 7530
-
Customer care
- call 0860 005 037
0860 005 037
- email [email protected]
- Members can dial 0860 005 037 for any Scheme queries
(Monday to Friday, 08:00 to 16:30)
Press
1 for benefits confirmation and claims enquiries
2 for hospital admissions, pre-authorisations, maternity and oncology
3 for dental benefits and authorisation
4 for HIV-related queries
5 for chronic medication
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Membership queries
- email [email protected]
-
Claims and administration
- Postal address for claims and correspondence
- PG Group Medical Scheme, PO Box 2070, Bellville 7535
-
Claims submission
- email [email protected]
-
Hospitalisation and pre-authorisation
- call 0860 005 037
-
Chronic medication registration and queries
- Medicine Risk Management (MRM) Programme
- call 0860 005 037
- email [email protected]
-
Managed healthcare programmes
- Integrated care, oncology, renal and maternity programmes
- call 0860 005 037
-
Fraud hotline
- call 0800 000 436
- email [email protected]
THIRD PARTY SERVICE PROVIDERS
-
Dental Information Systems (DENIS)
- Dental benefits
- call 0860 104 939
- email [email protected] / [email protected]
- web http://www.denis.co.za/

-
YourLife Programme
- HIV/AIDS treatment and management programme
- call 0860 005 037 (option 4)
- email [email protected]

-
Netcare 911
- Emergency assistance and ambulance service
- Emergencies/Health-on-Line: 082 911
- call 0860 638 2273
- email [email protected]
- web http://www.netcare911.co.za

-
Preferred Provider Negotiators (PPN)
- Optical benefits
- call 041 065 0650
- email [email protected] / [email protected]
- web http://www.ppn.co.za

COURIER PHARMACY FOR CHRONIC MEDICATION
-
Medipost Pharmacy
- PO Box 40101, Arcadia 0007
- call 012 426 4000
- email [email protected]
- web http://www.medipost.co.za

WELLNESS AND REWARDS
-
Momentum Multiply
- call 0861 886 600
- email [email protected]
- web http://www.multiply.co.za

MEDICAL ADVICE
-
Hello Doctor
- Dial *120*1019# to request a call back from a doctor, or download the Hello Doctor mobile app
- web www.hellodoctor.co.za
- Get the Hello Doctor app!
